We aim to collect only information required to provide, operate and improve our products and services. Payment information is processed by the relevant payment provider.
Last updated: 29 August 2026
NexGen Growth respects your privacy. This Privacy Policy explains how we collect, use, store, process and protect information when you use our website, products, services, customer-support channels and connected communication platforms.
Depending on how you interact with NexGen Growth, we may receive information such as your name, email address, phone number, enquiry details, account information, service preferences, transaction or order references, and communications you send to us.
When you communicate with NexGen Growth through third-party platforms such as Facebook Messenger, Instagram or WhatsApp, we may receive information made available through those platforms, including platform identifiers, profile or account information permitted by the platform, message content, message metadata, timestamps and interaction information required to provide customer support and related services.
We may use information to:
NexGen Growth may use Meta technologies and APIs to communicate with customers through Facebook Messenger, Instagram and WhatsApp. Information received through these integrations is processed for legitimate business purposes such as responding to messages, customer support, enquiry management, authorised automation and human handoff to our support team.
Our use of information received from Meta APIs is subject to applicable Meta Platform Terms, policies and permissions. We do not use access granted through these integrations to obtain information outside the permissions authorised for our application.
Messages and enquiry information may be securely processed through NexGen Growth systems, including customer relationship management (CRM), automation services and webhook endpoints. This allows us to associate communications with an enquiry or customer record, respond efficiently, maintain conversation history and route a conversation to a human team member when appropriate.
Payments may be processed by independent payment service providers. NexGen Growth may receive transaction references, payment status and related order information required to provide the purchased service. Sensitive payment credentials such as complete card details are processed by the relevant payment provider rather than being directly collected through this Privacy Policy page.
We may use trusted technology, infrastructure, communication, payment and other service providers where necessary to operate our services. Information is shared only as reasonably necessary for the relevant service, security requirement, customer request or legal obligation.
We do not sell personal information obtained through our customer-support integrations.
We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, preventing abuse and meeting legal obligations.
We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure or destruction. No internet-based system can guarantee absolute security.
You may request deletion of personal information associated with your interactions with NexGen Growth, subject to information we are required or permitted to retain for legal, security, fraud-prevention, transaction or legitimate business-record purposes.
To submit a privacy or data-deletion request, contact us through our Contact page or email officialnexgengrowth@gmail.com. Please provide sufficient information for us to identify the relevant account or interaction. We may need to verify your request before processing it.
Facebook, Instagram, WhatsApp, payment providers and other third-party services operate under their own privacy policies and terms. NexGen Growth is not responsible for the independent privacy practices of those third-party platforms.
We may update this Privacy Policy when our services, integrations or legal requirements change. The latest version will be published on this page with an updated revision date.
For questions about this Privacy Policy or the processing of your information, contact NexGen Growth at officialnexgengrowth@gmail.com or through our Contact page.